If you want to design the marketing strategy for your business, you should first start to analyse where you will play. What does it mean? It means that your product/service will be associated by consumers/buyers with other alternatives they have on the market (maybe no alternative exists which means that you creating a new category also referred as a blue ocean).
In today's digitally connected world, the importance of listening to customers has never been more paramount. This comprehensive guide dives deep into the process of establishing an effective Voice of Customer (VoC) system. It lays the groundwork for understanding why listening is crucial, how to listen effectively, and how to translate customer feedback into actionable insights. The guide also offers tips for choosing the right tools for the task, provides a step-by-step assessment for evaluating your listening methods, and even includes a real-world case study to demonstrate these principles in action. In a world where customer satisfaction drives business success, this guide will arm you with the knowledge you need to ensure that your customers always feel heard.
In our ever-evolving digital landscape, creating a memorable and unique customer experience is paramount. This article delves into the realm of 'Magic' in marketing, a concept that encourages the creation of extraordinary events throughout the customer journey. Drawing inspiration from industry-leading tools, we discuss how to inject Magic into every customer interaction. We further illuminate the role of sensory engagement and personalization, breaking down their importance in nurturing a remarkable customer journey. Unpack the significance of 'Moments of Truth', those crucial points that shape a customer's relationship with your brand. Furthermore, we explore effective evaluation techniques to ensure your strategies truly work their magic. Incorporating examples, actionable tips, and deep-dives into each concept, this article seeks to empower businesses to create enchanting customer experiences that drive loyalty and growth.
In a world dominated by digital and physical touchpoints, the understanding and orchestration of Channels form a crucial part of any marketing strategy. This comprehensive guide explores Channels in marketing as a sub-dimension of the Marketing Canvas by Laurent Bouty. It delves into the roles channels play in customer interactions, highlights key considerations such as interaction, information, and context, and provides practical tips on choosing the right tools.
The guide further translates these insights into action steps and underscores the significance of continuous evaluation and improvement for optimal channel performance. A detailed look into a use case example of 'Green Clean' elucidates these concepts with real-world relevance. Finally, the guide helps you assess your own marketing strategies with detailed explanations for varying scores in the evaluation process and proposes recommendations for enhancement. This guide serves as an invaluable resource for marketers, entrepreneurs, and non-marketers alike to navigate the complex terrain of channels in marketing.
Navigating the complex landscape of customer experience can be a challenging task for brands. This article provides an in-depth understanding of 'Moments'— a crucial sub-dimension in the customer journey aspect of the Marketing Canvas, a strategic tool developed by Laurent Bouty. The piece highlights the importance of consciously orchestrating these moments and how they shape customers' perception of your brand. Using insights from Matt Watkinson's 'The Ten Principles Behind Great Customer Experiences,' the article outlines a structured approach to managing these interactions effectively. It also presents practical tools, evaluation methods, and improvement strategies to enhance these moments. With the aid of a case study on Green Clean, the reader will grasp the tangible application of these principles. This article is an invaluable resource for marketers, entrepreneurs, and anyone seeking to optimize their marketing strategy and create memorable customer experiences.
This article offers an in-depth exploration of 'Moments' in the marketing journey - crucial touchpoints that define customers' interactions with your business. From discovering your product to post-purchase stages, these Moments shape customer perception and engagement. We delve into how to identify and understand these Moments, employing strategies like Google's SEE-THINK-DO-CARE framework. The piece also covers evaluation methods for your Moments strategy, offering a scoring system that helps businesses pinpoint areas of improvement. Through a real-world example, it illustrates how this concept can be applied practically, fostering effective, empathetic marketing strategies. This article is a must-read for marketers, entrepreneurs, and anyone eager to enhance their customer experience and overall business success.
Reposted article from https://www.spencerstuart.com/research-and-insight/whole-brain-marketing
Author Sid McGrath, Chief Strategy Officer, Karmarama, discusses the importance of customer experience for brands.
