This article offers an in-depth exploration of 'Moments' in the marketing journey - crucial touchpoints that define customers' interactions with your business. From discovering your product to post-purchase stages, these Moments shape customer perception and engagement. We delve into how to identify and understand these Moments, employing strategies like Google's SEE-THINK-DO-CARE framework. The piece also covers evaluation methods for your Moments strategy, offering a scoring system that helps businesses pinpoint areas of improvement. Through a real-world example, it illustrates how this concept can be applied practically, fostering effective, empathetic marketing strategies. This article is a must-read for marketers, entrepreneurs, and anyone eager to enhance their customer experience and overall business success.
