Richard Thorogood of Colgage-Palmolive describes how new technology is transforming market research, and how firms will need to adapt.
What has been the strategy for Airbnb to understand its customers and adapt to their needs? Chip Conley, Head of Hospitality at Airbnb, explains the process to achieve this
Using a real-world case study featuring one of the most iconic brands in clothing (Timberland), TEC Executive-in-Residence Kurian Tharakan shows how this clothing giant leveraged the motives, needs, wants and desires of their core customer.
Malcolm Gladwell gets inside the food industry's pursuit of the perfect spaghetti sauce -- and makes a larger argument about the nature of choice and happiness.